Pick the letter first, then decide on diamonds. Any letter can be had, off a menu or cut by the desk. For a first letter, take a small diamond one in 14K yellow gold. Keep it about an inch across, the size men buy most here. It comes without a chain, so hang it on the one you already wear. Before you pay, ask the desk whether yours sits finished or gets cut to order.
The letter: initial pendant, letter pendant, any letter A to Z, monogram, two letter pendant
Any letter from A to Z can be had. Two letter menus cover the alphabet between them. The baguette letter skips A and M, the small diamond letter skips C, L, S and V, and each fills the other. Eighteen letters also have a listing of their own. Before you order a letter no listing shows, ask in the live chat; texts to the desk on 212-872-9692 reach a person from 10 AM ET.
A few dozen listings put two initials or a monogram on one piece. A full name has its own page, custom name pendants.
Stones: diamond initial pendant, iced letter, baguette letter, natural or lab grown diamond
Most letters here carry diamonds, and nine in ten sold were diamond letters. A baguette letter sets long, straight stones and reads crisp from a distance. Frozen in a title means an iced letter, and how fully iced is a question for the desk. A few are plain gold, for the shape without the shine.
Ask about origin. Where a listing names it, natural leads lab grown about thirteen to one, and all but one diamond letter name it. Ask what yours carries and whether a certificate comes with it.
Gold: 14K gold initial pendant, 10K gold letter pendant, 18K, yellow, white or rose gold
Take 14K. Five in six letters here are that karat, and nearly every buyer chose it. 10K carries less gold and a paler yellow. The 18K pieces are few, and they run heavy.
The color is yours to choose on most listings. Yellow is what men buy, about seven orders in eight where the order names a color. Both letter menus are yellow only, so ask the desk for white or rose.
Size and chain: initial pendant size, grams, small or big letter pendant, chain for initial pendant
Buy the letter about an inch across. That is the size men take home from here, and it wears light at the chest. Width drives the weight, and past 2 inches the gold gets heavy fast, so read the width first.
Nearly every letter comes alone, for the chain you already wear. The descriptions pair them with a Franco most, then rope and box. Tell the desk how wide your chain is, because no listing gives the bail. The men's pendants guide covers chain weight.
Buying: custom initial pendant, made to order, returns, the desk
Ask whether your letter sits finished or gets cut for you. A couple dozen listings say made to order and none gives a wait, so the desk quotes yours. An unworn, unaltered letter can come back inside fourteen days of delivery. Customer service says yes first at service@traxnyc.com or 212-391-3832, our return label carries it, and the refund policy holds back that label plus five percent restocking. A letter cut to your order is made for one buyer, and the refund policy makes that final.
The checkout offers Affirm, Afterpay, Acima and Shop Pay installments. Any other question goes to the live chat first, or to 212-872-9692 by voice or by text, where a person answers from 10 AM ET. If anything went wrong, ask for a manager.