How to start from a past design, what to settle before you pay, and what turns final
Start with the design closest to what you want. Send its item number to the live chat and say what changes: a name, a size, a gold color or a stone. All 618 designs here were custom made. Most are 14K gold set with natural diamonds. Settle each detail before you pay, since a piece made or changed for you is final.
How to order: custom made jewelry from a design here or your own idea
Pick the nearest design first. Each title ends in an item number, so send that number to the live chat with the change you want, such as another name, a smaller size, white gold or lab-grown stones. A photo, a logo or a sketch of your own starts the same way.
A deposit pays for a 3D design of your piece. Nothing is made until you approve that drawing, and the balance comes before the making. Ask how long yours takes before any payment, and put your date in the first message. To talk it through, call or text 212-872-9692 from 10 AM ET.
The kinds: custom name pendants, logo pendants, characters and memorial pieces
Lettering fills the biggest share. Names, initials, numbers and short words make up 220 pieces, from one letter to a full name in diamonds. Business, crew and team logos fill another 52, with city and flag pieces among them. Characters and animals number 78, from cartoon heroes to gorillas and bulldogs. Faith, Egyptian and zodiac designs follow, then photo and memorial pendants.
Characters and animals sold the most in the year, about a third of the pieces sold here. Rings and lettering came next. The table below counts every kind.
Size and weight: custom pendant inches, grams and ring sizes
Check the inches, not just the photo. Most pendants here run 1.5 to 3.5 inches on their longest side. The middle one measures 2.5 inches. Pendant weights center near 38 grams. About 40 pieces pass 100 grams. A heavy pendant wants a heavy chain under it, so ask which chain carries yours. Nearly every pendant prints its width, length and grams, and a bigger or smaller version changes the grams.
Nearly all 56 rings list their sizes, most in half steps. Ask for a size the list skips before you pay, since a ring cast to your size is final.
Gold and stones: custom gold in 14K, 10K or 18K, natural or lab-grown diamonds
Take 14K for a piece worn every day. Nearly four in five designs here are 14K. 10K is a touch harder and paler, and 18K is richer in color and softer. Most gold designs come in yellow, white or rose, your pick on the listing.
Diamonds sit on 533 pieces, most of them round stones in prong settings. Most read natural on the listing, while 21 titles say lab-grown. Either kind is a diamond, and for new work the pick is yours. Colored stones sit on a few dozen designs, sapphire and ruby most often.
Returns: what is final on custom made jewelry
Custom, name and photo designs are final under the refund policy, and so is every payment toward one. A piece shipped unchanged can come back within fourteen days of delivery, unworn and unaltered, once customer service clears it at service@traxnyc.com or 212-391-3832. It travels on our return label, and the refund comes less the five percent restocking fee and the return shipping. Ask which applies to yours before you pay.