Is this the best price? Can you do better?
The price on this page is the price of the piece. Have a number in mind? Tap Make an offer and send it; the desk answers with what it can do. Paying by bank wire takes 3% off.
How big is it?
Do you have it in white gold or 18K? Can you make it custom?
The metals, colors and sizes this piece comes in are the choices above. Anything else (another karat, a different stone, an engraving, another size) is a custom order:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET), with the item number and what you want; a jeweler says yes or no and quotes it. Custom and personalized work is final sale. White gold is real gold in a white alloy.
Does it come with the chain?
No, the pendant is sold alone: "Chain sold separately" shows under the price, and "Put it on a chain" below shows chains that go with it. For a chain picked for you:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
How much does it weigh? Does that include the chain?
2 grams, the pendant alone; the final weight may vary slightly. The store's appraisal states the gram weight.
Does the bail fit my chain?
Do you do layaway? Can I pay over time?
Layaway ended on January 1, 2026. To pay over time, choose Affirm at checkout: Affirm decides who qualifies and sets the terms. You can also pay with Shop Pay, Apple Pay, Google Pay, PayPal or a card, by bank wire (3% off), or in crypto through a jeweler:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
What metal is it?
Solid 10K Gold: 10 karat is 41.7% pure gold, alloyed with harder metals for strength.
Does it come with an appraisal or a certificate?
Every gold order ships with the store's appraisal: carat and gram weights, diamond grade and color, market value and the corporate seal. International orders get a digital appraisal.
How fast does it ship, and can I return it?
Every order ships from 47th Street, tracked and covered until delivered. In the case at 47th Street: usually ships in 2 to 5 business days.
Returns: 14 calendar days from confirmed delivery, new and unworn, in the original packaging, on a label TraxNYC issues; an approved return carries a 5% restocking fee and $50 return shipping in the continental US ($100 international), and the original shipping is not refunded.
Shipping policy ·
Refund policy
Have another question? Ask in the chat on this page, or call or text 212-872-9692 (a person answers from 10 AM ET).