Does it come with the chain?
It is one piece, 25.5 in long: the strand is the necklace itself, with no separate chain.
Is this your best price?
The price on this page is the price of the piece. Have a number in mind? Tap Make an offer and send it; the desk answers with what it can do. Paying by bank wire takes 3% off.
Will it bend or break?
Can I get another metal or a custom change?
Anything else (another karat, a different stone, an engraving, another size) is a custom order: ask a jeweler with the item number and what you want, and they say yes or no and quote it:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET). Custom and personalized work is final sale.
Can I cancel before it ships?
To cancel before it ships, email
verify@traxnyc.com with the subject "Cancel my order" and your order number. You get a full refund unless the piece is finished or shipped; restocking and shipping fees may apply.
Do you have something like this with less gold?
Necklaces like this one show under More like this, below, each with its price.
What metal is it?
.925 Silver.
Does it come with an appraisal or a certificate?
Silver from $1,000 ships with the store's printed appraisal: gram weights, diamond grade and color where it has diamonds, market value and the corporate seal. International orders get a digital appraisal.Silver from $500 to $999 comes with the store's digital appraisal, emailed when the order ships: gram weights, diamond grade and color where it has diamonds, market value and the corporate seal.
How fast does it ship, and can I return it?
Every order ships from 47th Street, tracked and covered until delivered. Made to order: ships in 10–15 business days.
Returns: 14 calendar days from confirmed delivery, new and unworn, in the original packaging, on a label TraxNYC issues; an approved return carries a 5% restocking fee and $50 return shipping in the continental US ($100 international), and the original shipping is not refunded.
Shipping policy ·
Refund policy
Have another question? Ask in the chat on this page, or call or text 212-872-9692 (a person answers from 10 AM ET).