Does it come with the chain?
This necklace comes as one piece, chain included.
Is this your best price?
The price on this page is the price of the piece. Have a number in mind? Tap Make an offer and send it; the desk answers with what it can do. Paying by bank wire takes 3% off.
Will it bend or break?
Solid 14K gold: 58.3% pure gold, alloyed with harder metals for strength. How a piece wears depends on its build:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
Can I get another metal or a custom change?
The metals, colors and sizes this piece comes in are the choices above. Anything else (another karat, a different stone, an engraving, another size) is a custom order: ask a jeweler with the item number and what you want, and they say yes or no and quote it:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET). Custom and personalized work is final sale.
Can I cancel before it ships?
To cancel before it ships, email
verify@traxnyc.com with the subject "Cancel my order" and your order number. You get a full refund unless the piece is finished or shipped; restocking and shipping fees may apply.
Do you have something like this with less gold?
Necklaces like this one show under More like this, below, each with its price.
Lab or natural? What color and clarity?
Natural diamonds, G color, SI1 clarity, as the store's record lists them. The store's appraisal lists the carat weight, grade and color. Anything not shown here:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
What metal is it?
Solid 14K Gold: 14 karat is 58.3% pure gold, alloyed with harder metals for strength.
Does it come with an appraisal or a certificate?
Every gold order ships with the store's appraisal: carat and gram weights, diamond grade and color, market value and the corporate seal. International orders get a digital appraisal.
How fast does it ship, and can I return it?
Every order ships from 47th Street, tracked and covered until delivered. Usually ships in 5 to 10 business days.
Returns: 14 calendar days from confirmed delivery, new and unworn, in the original packaging, on a label TraxNYC issues; an approved return carries a 5% restocking fee and $50 return shipping in the continental US ($100 international), and the original shipping is not refunded.
Shipping policy ·
Refund policy
Have another question? Ask in the chat on this page, or call or text 212-872-9692 (a person answers from 10 AM ET).