Is this the best price? Can you do better?
The price on this page is the price of the piece. Have a number in mind? Tap Make an offer and send it; the desk answers with what it can do. Paying by bank wire takes 3% off.
How big is it?
Do you have it in white gold or 18K? Can you make it custom?
The metals, colors and sizes this piece comes in are the choices above. Anything else (another karat, a different stone, an engraving, another size) is a custom order:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET), with the item number and what you want; a jeweler says yes or no and quotes it. Custom and personalized work is final sale. White gold is real gold in a white alloy.
Does it come with the chain?
Yes. It comes on the chain length you pick above, a 3 mm chain, sold together. For the pendant alone or another chain length:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
How much does it weigh? Does that include the chain?
Pendant 60 grams, chain 25 grams, as the store's record lists them. The store's appraisal states the gram weight.
Are the stones lab-grown or natural? Are they treated?
Multi-Colored Gemstones, 0.24 ct, as the store's record lists it. The store's appraisal lists the carat weight, grade and color. Treatments such as heat or color are not on the record; for those and anything not shown here:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
Do you do layaway? Can I pay over time?
Layaway ended on January 1, 2026. To pay over time, choose Affirm at checkout: Affirm decides who qualifies and sets the terms. You can also pay with Shop Pay, Apple Pay, Google Pay, PayPal or a card, by bank wire (3% off), or in crypto through a jeweler:
Ask in the chat on this page, or call or text
212-872-9692 (a person answers from 10 AM ET).
What metal is it?
.925 Silver.
Does it come with an appraisal or a certificate?
Silver from $1,000 ships with the store's printed appraisal: gram weights, diamond grade and color where it has diamonds, market value and the corporate seal. International orders get a digital appraisal.Silver from $500 to $999 comes with the store's digital appraisal, emailed when the order ships: gram weights, diamond grade and color where it has diamonds, market value and the corporate seal.
How fast does it ship, and can I return it?
Every order ships from 47th Street, tracked and covered until delivered. Custom made for you: typically 3–4 weeks · your personal jeweler confirms exact timing.
Returns: 14 calendar days from confirmed delivery, new and unworn, in the original packaging, on a label TraxNYC issues; an approved return carries a 5% restocking fee and $50 return shipping in the continental US ($100 international), and the original shipping is not refunded.
Shipping policy ·
Refund policy
Have another question? Ask in the chat on this page, or call or text 212-872-9692 (a person answers from 10 AM ET).